Terms and Conditions
You are responsible for using our facilities correctly, including adjusting levels or settings of equipment (cardio or strength), assisting to maintain the cleanliness of the facility and being courteous to other members. If you are not sure how to operate any equipment, please ask our staff before you use it.
- use a clean towel on all equipment including exercise mats;
- clean the equipment after use with the spray and paper towel provided;
- not drop free weights on the floor;
- put equipment and free weights away after use;
- not stand on the exercise benches;
- not place additional free weights onto an exercise machine;
- be courteous to other members on time spent on each machine and if requested equipment is to be shared with another member;
- do not throw, or swing free weights;
- if a piece of equipment breaks, advise staff during staffed hours or contact us on 027 462 6504 or info@primalfit.co.nz so we can organise the repair;
- not use the equipment or facility under the influence of alcohol or drugs;
As a member you have the privilege of accessing our facilities 24/7 and in the best interest of your and other members safety and security you must:
- never let a non-member into the shed outside of staffed hours – a fine of $100 will apply if you let a non-member in the door.
- in the event of an emergency in the shed outside of staffed hours, please dial 111 & contact us on 027 4626 504.
- If you have any medical concerns you must wear an emergency pendant.
- in the event of a fire, exit the premises immediately and advise other members;
- in the event of a natural disaster take precautions as required and advise other members;
- do not bring any valuables into the shed or leave unattended whilst using the facilities
Health Conditions: If you have any health conditions or previous injuries we should be made aware of, please let us know via email info@primalfit.co.nz
No Show’s: It is important if you CANNOT make a session which you have booked in for, that you cancel this at the earliest instance to allow people on a waiting list to join (if any). We ask members to commit to their bookings as much as possible (obviously life crops up) but If the same member continues to book & cancel, on a regular basis, they will be blacklisted from booking that session again for a 1 month period.
- We understand, that one day you might need to leave us and if that happens we want to make it as easy as possible for you;
- How can you cancel your membership?
- How can we cancel your membership?
Sorry to see you go!
Membership hold:
A maximum hold of 3 weeks per year is permitted after being a Primal member for a minimum of 3 months. With 1 week to be used maximum per hold.
How to cancel your membership?
- The only way to cancel your membership is to send an email to info@primalfit.co.nz or via our Facebook or Instagram message service.
- The email (Written Notice) must be sent given at least 4 weeks prior to the cancellation end date. We will then send you an email confirmation. So if you don’t hear back from us within 48 hours, please contact us again as it might be that it was not received and your cancellation does not take effect until such time that we confirm with you.
- You will be required to complete all weekly payments up until that final end date.
If you don’t follow the rules, we may be placed in a position where we have to cancel your membership. This might be for example, if your fees haven’t been paid and we haven’t been able to get in contact with you to chat about it or you act in a way that is not in line with the rules or are harmful to another Primal member.